Cisco Support Assistant
Self-serve experience for TAC Engagements. Get things done quicker without waiting in queues.Cisco Support Assistant: At-a-Glance
Knowledge scope: Cases, Bugs and RMA Management
OverviewBeginning February 2023, Cisco Support Assistant is the new name for Cisco TAC Bots including TAC Connect Bot.
Cisco Support Assistant is a personal assistant that provides Cisco customers and partners with a self-service experience in several knowledge domains such as:
- Cases, Bugs and RMA Management
- Bug Applicability Checks
- Hardware Troubleshooting
You can access it from Support Case Manager in the context of a case. The interaction with the assistant is automatically launched as guided experiences when you open Licensing, Webex, Hardware or Bug related cases in Support Case Manager.
Learn more about cases, bugs and RMA management related features using the videos listed below. Please contact us at email@example.com for questions and feedback.