Prerequisites
Before you begin using the Cisco Support Assistant Extension, it’s important to ensure that you meet all the necessary prerequisites. This page outlines the requirements and recommendations for a successful installation and optimal operation of the extension.
System and Browser Requirements
Supported Browsers
- Google Chrome: The extension is optimized for Google Chrome, which is the officially recommended browser.
- Microsoft Edge: The extension has been tested on Microsoft Edge and confirmed to be functional. It can be made available upon request.
Browser Configuration
- Ensure that your browser is updated to the latest version to avoid compatibility issues.
- Allow pop-ups and redirects from Cisco domains to ensure that the extension can function without interruptions.
Network Requirements
- Ensure stable internet connectivity to facilitate smooth installation and functionality of the extension.
Access Requirements
Cisco Account
- You must have an active Cisco.com account to sign in and use the extension. The extension integrates with Cisco Single Sign-On (SSO) for a seamless and secure login experience.
Extension Management
- You should be familiar with navigating to “chrome://extensions/” or accessing the extensions tab beside the search bar in your browser to manage installed extensions.
Product Compatibility
The Cisco Support Assistant Extension supports specific Cisco products. Before proceeding with the installation, confirm that you are using one of the following supported products:
- Cisco Catalyst 9800 Series Wireless LAN Controllers
- Cisco Secure Firewall (> v7.0)
- Cisco.com Field Notices
- Cisco Secure Endpoint
- Cisco Extended Detection and Response
- Cisco Catalyst Center formely Cisco DNA Center (> v2.3.5.5)
Security Considerations
- The extension is unlisted in the Chrome Web Store for security reasons. Users are encouraged to access the extension via official Cisco documentation to ensure they are using the authentic version.
- Be aware of the privacy and security settings on your browser and Cisco account to maintain a secure environment while using the extension.
Installation Source
- Direct Link: It is recommended to use the direct link (opens in a new tab) provided in the official Cisco documentation to download the extension. This ensures that you are accessing the correct and secure version of the extension.
Once you have verified that all prerequisites are met, you can proceed to download and install the Cisco Support Assistant Extension by following the steps outlined in the Getting Started guide.