Release Notes
Stay updated with the latest features, improvements, and bug fixes by reviewing the release notes below for the Cisco Support Assistant Extension. Each release brings enhancements to ensure a more seamless support experience.
Version: 1.19.0, 18th September 2024
| Product | New/Modified Feature | Description and Documentation Link |
|---|---|---|
| Cisco.com Field Notices | Guided Workflow In Portal | Enhanced tooltip icon for GWF Bot launch next to Document ID in `FN72424 (opens in a new tab)`, driving better user adoption. |
| Cisco.com Field Notices | Guided Workflow In Portal | Integrated Field Notice check bot within the Portal BUFF Modal to enhance user interaction with the bot. |
| Generic for all supported products | HAR Logs Capture | Fixed HAR Log Collection to reset on Sign Out and Extension Version Enable/Disable for improved data handling. |
Version: 1.16.0, August 2024
| Product | New/Modified Feature | Description and Documentation Link |
|---|---|---|
| Cisco.com Field Notices | Guided Workflow In Portal | Auto-trigger the buff modal on page load FN72424 (opens in a new tab) so users don't have to click, enhancing user engagement and reducing friction. |
| Catalyst 9800 Series Wireless LAN Controllers | Smart Tool-tips | Fixed broken overlay issue on WLC by updating the CSP from the database, allowing overlays to display correctly, ensuring uninterrupted access to essential information. |
| Cisco.com Field Notices | Guided Workflow In Portal | Implementation of guided workflows in Portal modal to enhance user self-service on field notice pages. |
| Generic for all supported products | Case Open and File Upload | Included product version data in the problem description and SCM optional fields during case open cross-launch to improve case details. |
| Generic for all supported products | Screen Recording | Fixed screen recording source application change during Stop and Case Open to ensure consistent recording sources and correct file uploads. |
| Generic for all supported products | SSO Authentication | Enhanced extension logo with grey indicator for unsupported products to improve user awareness. |
| Generic for all supported products | SSO Authentication | Added `Satisfied`/`Not Satisfied` button in CSA-Extension to get user feedback. |
| Generic for all supported products | SSO Authentication | Added Webex QnA room icon to CSA-Extension to provide user access to join Webex Q&A space. |
| Generic for all supported products | Case Open and File Upload | Implemented filename validation to prevent incomplete case file uploads. |
Version: 1.12.0, July 2024
| Product | New/Modified Feature | Description and Documentation Link |
|---|---|---|
| Cisco Secure Firewall Catalyst 9800 Series Wireless LAN Controllers Cisco.com Portal XDR | Screen Recording | Implemented Screen Recording feature on `WLC`, `Firepower`, `Cisco-FN`, and `XDR` products, allowing users to provide visual evidence for support cases. |
| Catalyst 9800 Series Wireless LAN Controllers | HAR Logs Capture | Enabled extension to capture and upload browser HAR logs for `WLC` product to facilitate issue troubleshooting. |
| Generic for all supported products | SSO Authentication | Added `Discover Supported Products` link in extension box, pointing to the supported products page on the website. |
| Generic for all supported products | Case Open and File Upload | Replaced `Open Case` title across all products with `Open Cisco Support Case` for consistent terminology. |
| Generic for all supported products | Case Open and File Upload | Enhanced error messaging and debugging information for case file upload failures to clarify error causes. |
| Generic for all supported products | Smart Tool-tips | Ensured overlay responsiveness to enhance user interface consistency. |
| Generic for all supported products | Case Open and File Upload | Implemented filename validation to prevent incomplete case file uploads. |
Version: 1.8.0, June 2024
| Product | New/Modified Feature | Description and Documentation Link |
|---|---|---|
| Cisco.com Field Notices | Smart Tool-tips | Added a tooltip in Cisco field notice page for navigating users to the suggested video. |
| Catalyst 9800 Series Wireless LAN Controllers | Case Open and File Upload | Corrected bug that caused the screen to get stuck in the "preparing file" stage. |
| Generic for all supported products | SSO Authentication | Added tooltip on Enable/Disable icon in the browser extension box for additional clarification. |
| Generic for all supported products | Product Detection Logic | Enhanced URL-based product detection logic by excluding the query parameters. |
| Catalyst 9800 Series Wireless LAN Controllers | Case Open and File Upload | Enabled File upload and case open features on C9800 WLC Packet Captures and File Manager sections. |
Version: 1.6.0, May 2024
| Product | New/Modified Feature | Description and Documentation Link |
|---|---|---|
| Generic for all products | Case Open File Upload | Product name will now be stored in the database during case open and case file upload. |
| Generic for all products | SSO Authentication | Enhanced security by encrypting the userid_host combination. |
| Generic for all supported products | SSO Authentication | Resolved issue so the extension no longer spins indefinitely on the Chrome Store URL. |
| Catalyst 9800 Series Wireless LAN Controllers | Case Open | Removed CECID storage in the database to enhance data management security. |
| Catalyst 9800 Series Wireless LAN Controllers | Case Open | Completed enhancements to improve the extension's performance when cross-launching to SCM. |
Version: 1.1.0, 20th April 2024
- Resolved an issue where the debugger pop-up was not displaying correctly on certain product pages.
- Released v1.1.0 on the Google Chrome Store.
Version: 1.0.1, 10th April 2024
- Enhanced the overall performance of the extension, reducing load times and improving response times during data extraction and case handling.
- Updated and simplified the UI of the pop-up for the browser extension as part of v1.0.1.
Version: 1.0.0, 2nd April 2024
- Initial launch on the Chrome Store of v1.0.0.